Widerrufsrecht

Return and refund policy

Which rules apply depends on what you bought. Custom-made grippers cannot be returned. The Painbox can be returned within 14 days. Grip Gains Pro follows the subscription terms. Business customers buying through a company account have no right of withdrawal. Defective or wrong items are always handled under your statutory rights, whatever you bought. Nothing in this policy limits those rights, including the two-year right to complain about defective goods.

A. Custom-made grippers (Micro, Crusher, with or without bumpers)

Each gripper is produced to your hand measurements after you order. Goods made to the consumer's specifications are exempt from the 14-day right of withdrawal (Consumer Rights Directive, Article 16(c); Forbrugeraftaleloven section 18(2) no. 3). Orders for grippers therefore cannot be cancelled or returned once production has started, and all sales of grippers are final. If a gripper arrives damaged, defective or not as ordered, section D applies.

B. Painbox (Micro Painbox and Crusher Painbox)

This policy applies to the Hand of God Painbox (Micro Painbox and Crusher Painbox) bought on handofgod.shop. It does not apply to our custom-made grippers (the Micro and the Crusher, with or without bumpers), which are produced to your hand measurements and cannot be returned, or to the Grip Gains Pro subscription, which has its own terms. Nothing in this policy limits your statutory rights, including your two-year right to complain about defective goods.

1. Your 14-day right to return

You may return a Painbox for any reason within 14 days of the day you, or a person you appointed, received it. This is your statutory right of withdrawal if you are a consumer in the EU or the United Kingdom. Customers outside the EU and the United Kingdom do not have a right of return under this policy; defective or wrong items are covered by section 6 wherever you are.

2. How to return

Tell us within the 14 days that you want to return the item. Send a message using our contact form with your order number and the words Painbox return; an email or a letter to the address in our contact details also counts, and you may use the form at the end of this policy. A clear statement is enough; you do not have to give a reason. We confirm receipt by email. Then send the Painbox back without undue delay and no later than 14 days after you told us, to our production partner: D3D Design3D GmbH, Hand of God returns, Dobrowa-Gewerbestraße 7, 9113 Ruden, Austria. Please write your order number on a note inside the parcel; the notice of return itself always goes to us, not to D3D.

3. The condition we expect the Painbox back in

You may unpack the Painbox and inspect it the way you would in a shop: look at it, hold it, check the parts and the spring action. You may not use it for training before deciding. You are responsible for returning the Painbox complete and in the condition you received it, with the spring, cord, carabiner and all parts, and in packaging that protects it in transit; the original box is best. If the Painbox comes back with signs of use beyond inspection, for example chalk or grip-spray residue, sweat marks, scratches, a stretched spring, a frayed cord, missing parts or damage, you are liable for the reduction in value this has caused, and we deduct it from your refund. We assess each return individually. Because a used training device cannot be resold as new, the deduction can be up to the full purchase price.

4. Return shipping and risk

You pay the cost of returning the Painbox and you choose the carrier. Our prices include the shipping to you, and that part of the price is not refunded separately. The parcel is your responsibility until it reaches D3D: use a tracked service, pack the item well and keep your proof of postage, because we cannot refund a return that never arrives unless you can show us it was sent. If you return from outside the EU, the parcel enters the EU in Austria: mark the customs declaration as returned goods with no commercial value so that no duties are charged on arrival, because a parcel with duties due is refused; any import duties or taxes you paid when the Painbox was delivered to you were paid to your own customs authority and are not refunded by us.

5. Refund

We refund the purchase price to the payment method you used, within 14 days of the day you told us you are returning the item. We may hold the refund until we have received the Painbox or you have sent us proof of postage, whichever comes first. If the item comes back in a condition that reduces its value, we refund the price less that reduction and tell you why. Original shipping costs, where any were charged separately, are refunded for standard delivery only.

6. Defective or wrong items

If your Painbox arrives damaged, is defective, or is not what you ordered, this policy does not apply: contact us using the contact form with photos and your order number, and we sort it out under your statutory rights.

C. Grip Gains Pro subscription

Grip Gains Pro is a digital service. Cancellation, renewal and refunds are governed by the subscription terms shown when you subscribe and in your account. Where you asked us to start the service immediately and acknowledged that you lose the right of withdrawal once the service has been fully performed, no withdrawal is possible for the period already delivered.

D. Damaged, defective or wrong items

Inspect your order on arrival and contact us through the contact form with your order number and photos as soon as you find a problem. Defective or wrong items are handled under the statutory rules on defective goods; you have two years from delivery to complain about a defect that was present at delivery. In that case we pay the cost of returning the item and either repair it, replace it or refund you.

E. Business customers

Orders placed through a company account (for example the Prime 50-pack) are business-to-business sales. The consumer right of withdrawal does not apply, and returns are only accepted for defective or wrong items under section D.

F. Withdrawal form

To Hand of God ApS, Esromgade 1, 3 th, 2200 Copenhagen N, Denmark, Info@handofgod.shop: I hereby give notice that I withdraw from my contract of sale of the following goods: Hand of God Painbox. Ordered on: [date]. Received on: [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].